Privacy policy

The data controller is ATLANTIS SERVICES, reachable at contact@remotecu.fr.

Identification data: first name, last name, email address, telephone number, company, country.

Vehicle data: make, model, year, engine, mileage and vehicle identification number (VIN).

Technical data voluntarily supplied: diagnostic scans, reports, photographs, control unit part numbers.

Connection data: a non-reversible fingerprint of the IP address and the user agent, retained for security and abuse-prevention purposes.

The vehicle identification number is sensitive in practical terms: it reveals a vehicle's exact configuration and history.

It is disclosed only to the technician assigned to the job, solely for the purpose of carrying it out, and is never published or transferred to third parties.

Handling intervention requests and performing the contract: pre-contractual measures and performance of the contract.

Replying to contact messages: legitimate interest in responding to enquiries.

Processing technician applications: pre-contractual measures.

Platform security and abuse prevention: legitimate interest.

Accounting and tax obligations: legal obligation.

Data is accessible to authorised platform staff.

Information strictly necessary to carry out a job is passed to the independent technician in charge of it, who is bound by a confidentiality obligation.

Technical subcontractors are involved in hosting and sending emails. No data is transferred outside the European Union without appropriate safeguards.

Requests that did not lead to an order: three years from the last contact.

Intervention files: for the duration of the contractual relationship, then archived for as long as legal and accounting obligations require.

Unsuccessful applications: two years from the reply.

Technical security data: twelve months at most.

You have the right to access, rectify, erase, restrict, object to and port your data.

These rights can be exercised by email at contact@remotecu.fr, together with any evidence allowing your identity to be verified.

You may lodge a complaint with the French data protection authority (CNIL), 3 place de Fontenoy, 75007 Paris.

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Exchanges with the site are encrypted. Attachments are stored outside the server's public area and are accessible only to authorised staff.